How do I reset my password?

A password can be changed once logged in, as well as being reset without logging in if you have forgotten your password.

• Change my current password while logged in
• Reset my password without logging in
• Change someone else's password
• Update Password/Security Requirements
• Updating Credentials in the Outlook Plugin

Change My Password

You can change your own password while logged in by navigating to Settings > Manage Users > Change Password

By default, a Password must meet the following criteria:

1. Should not contain your CCUBE username
2. Between 8 - 14 characters in length
3. Contain at least 1 uppercase letter
4. Contain at least 1 lowercase letter
5. Contain at least 1 number
6. Contain at least 1 special character

Reset Password

• If you have forgotten your password, you will simply need to select on 'Forgot Password?' on the login page of your site.
• Enter your username when prompted, and a reset email will be sent to the email address set up with that username

Change Another User's Password

• You can change the password for another user through Settings > Manage Users > Users > View the User that you wish to change the password for:
  
  
• Once inside that user, select Edit > Enter in a new password:

Update Password Requirements

• To update the password requirements for your site, you will need to login through your 'Dealer' login or speak to your site administrator
• Once logged in, Settings > Dealer Group Settings > Security Settings
• You can then adjust password formatting and security settings as needed

How do I update my credentials with the Plugin?

If your CCUBE password has changed, you will need to update this in the Outlook Plugin as well.

• Within Outlook, click on the Plugin which you should see in the top banner
• You will then be able to re-key your CCUBE details, including an updated CCUBE password
• Select Login

Still not working? We recommend you uninstall your Outlook Plug In and re-download and install this via CCUBE > Settings. 

Should you have any questions, please don't hesitate to contact CCUBE Support via [e-mail]