You will often hear our Support Team asking you to clear your cache as an initial troubleshooting step,
Your browser stores data based on the websites you visit so these websites can remember you. This data, however, can take up a lot of the browser memory which causes loading and formatting issues if not cleaned regularly. By clearing your cache, the browser can run without the baggage of the extra data.
- Open the Chrome browser and press Control + Shift + Delete simultaneously
- You will see the box below which says "Clear browsing data". Just be sure that the Time range is "All time" and click the "Clear Data" button